Customer Support

When you need help, we’re ready with our expertise.

Elevate Healthcare′s dedicated technical support and customer support team comprises of highly trained and highly responsive technicians who are strategically located around the world to assist, answer your most pressing questions and provide exceptional customer support–when and where you need it most. We′re here for you.

Contact Customer support Request Contact from a Customer Experience Specialist

Product Support Documents and FAQ

User Guides

Need help setting up or operating your Elevate Healthcare product? Check out our user guides for important tips, instructions and general information to get the most out of your product.


Software Updates

Get the latest software updates for your Elevate Healthcare products providing the latest performance upgrades, compatibility and security updates. Updating to the latest version of the software is recommended for all users.


Warranty Plans

At Elevate Healthcare, each new simulator includes a one-year warranty. Once the one year is complete, you can choose to extend or upgrade your warranty plan to suit training needs.


Video Tutorials

Interested in learning more about our products? Browse the videos for quick product overviews, assembly instructions and suggested add-ons to enhance the learning experience.


Tips & FAQ

We’re here to help! Browse these tips and frequently asked questions that address the most common simulation challenges. If you can’t find what you need here, please contact us.