SERVICE AGREEMENTS

Get More from Your Simulator with Elevate LifeSpan Service Agreements

Protect your investment. Minimize downtime. Maximize performance.

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Elevate LifeSpan℠ service plans are more than support—they’re your partner in long-term simulator success. Whether you’re running a single manikin or managing a multi-site simulation program, our tiered plans ensure your equipment stays reliable, up-to-date, and ready for every training session.

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“We’re really happy with the extended warranty—
it covered our recent repair and saved our
department time and money.”

— Clinical Technology Manager, Academic Health Alliance

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“The warranty process was painless and fast.
We got the replacement part in two days!”

– Program Coordinator, Southeast Pediatric Training Center

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Why Choose Elevate LifeSpan?

Stay Ready

Ensure your simulator is always operational with proactive maintenance and expert support.

Simplify Repairs

From part replacements to full-service on-site repairs, we’ve got you covered.

Scale with Confidence

Support that grows with you, whether you’re managing one site or fifteen.

Which Elevate LifeSpan Plan is Right for You?

Each Elevate LifeSpan plan is tailored to keep your simulators in optimal condition, ensuring they’re always ready for effective teaching. From routine maintenance to expert repair services, we handle the technical details so you can focus on delivering exceptional training experiences.

Not sure where to start? Here’s a quick guide to help you choose the plan that fits your team’s needs and resources.

PlanPerfect For You If…
You have in-house tech support and just need remote assistance and software updates.
You want reliable backup with fast part replacement and the option to send in repairs.
You want hands-off support, including on-site repairs and proactive maintenance.
You manage simulators across multiple sites and need a fully customized support plan.

Compare Elevate LifeSpan℠ plans side-by-side to see what’s included.

Feature LifeSpan Base LifeSpan Peak LifeSpan Apex LifeSpan Summit*
Full-Service Coverage ✓ ✓
Preventative Maintenance ✓ ✓
Priority Access to Support ✓ ✓
On-Site Repairs ✓ ✓
Return-to-Factory Repairs ✓ ✓ ✓
Part Replacements ✓ ✓ ✓
Software Updates ✓ ✓ ✓ ✓
Remote Phone/ Virtual Support ✓ ✓ ✓ ✓
Clinical Support ✓ ✓ ✓
Training For Life ✓ ✓ ✓
Proactive onsite
Equipment checks		 ✓
Emergency Support ✓
Technical Mentorship ✓
High-stakes Event support ✓
Avallable for All simulators
except HPS		 All simulators
except HPS		 Apollo, Aria, HPS, Lucina Customers with
15+ simulators

Product Training for Every Learning Style and Facility Needs

Virtual Product Training

Virtual Instructor-Led Training (VILT) provides the flexibility of remote product learning while following a structured agenda. VILT focuses on remote instruction and demonstrations. Designed for up to 10 participants, this format includes Q&A opportunities and demonstrations to support knowledge retention. 8 hours/day.

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On-Site Product Training: Elevate Your Team’s Expertise

Comprehensive hands-on, instructor-led product training at the customer’s site, including simulation theory, programming, and scenario execution. This course enhances team collaboration, skills, and real-world application. Includes up to 10 students with a 1:10 instructor-to-student ratio for optimal learning. 8 hours/day.

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Need help selecting the right training format?

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