CAE Healthcare

Installing/Updating Müse® SCE Development Software


This document contains Müse SCE Development system requirements, installation and update instructions.

Full Install - The Full Install is intended for use with computers that do NOT have previous versions of Müse installed. If Müse is already installed on the computer, performing this Müse installation removes all user-created content and all installed learning modules. Please note that only the Müse installer for your specific simulator type and operating system should be used.

Update - The Update is intended for use with computers on which the is already installed. Updating Müse preserves all user-created content and installed learning modules. Be sure to install the correct Müse updater for your operating system. Only the Müse updater for the specific simulator type already installed can be used.

The Müse SCE Development Software is for use on non-CAE Healthcare computers only. It does not support operation with a simulator and should not be installed on any simulator workstation (Instructor Workstation, Remote Workstation, or dedicated TouchPro client).

IMPORTANT: Be sure to read the Prior to Installation, Prior to Updating, and Important Information sections before starting any installation or update.

For Mac® instructions, click here: Full Install or Update

For Windows® instructions, click here: Full Install or Update

 

Table of Contents
Operating System Support

Muse 2.8 supports:

  • Windows 7 and 10
  • macOS 10.10 - 10.14 (not compatible with macOS 10.15 or later)

Muse 2.7 supports:

  • Windows 7, 8, and 10
  • macOS 10.10 - 10.12 (not compatible with macOS 10.13 or later)
Minimum Requirements

Windows Software

Windows Hardware

Mac Software

Mac Hardware


Mac Full Install

Important Information
  • If Müse is already installed on the computer, performing this Müse installation removes all user-created content and all installed learning modules.
  • Only the Müse installer for your specific simulator type and operating system should be used.
  • If there is a local web server on the computer, this installation process replaces the index page with the Müse Start screen.
    • To check for an existing local web server prior to installing Müse, open a web browser and go to http://localhost/.
  • Müse requires MySQL version 5.1.46 on Mac computers.
    • If MySQL is installed, it does not need to be uninstalled. However, if MySQL is installed, the MySQL root user must NOT have a password.
      • To check if MySQL is installed, from the Applications folder, navigate to the Utilities folder and double-click the Terminal application to open it. Once the Terminal application is open, enter ls -l /usr/local/mysql at the Terminal prompt. If the contents of the folder are listed, then MySQL is installed.
      • If MySQL is installed, check for a root password by entering /usr/local/mysql/bin/mysql -uroot at the Terminal prompt. If MySQL reports access denied, there is a password. If presented with a mysql> prompt, there is not a password. Enter quit at the mysql> prompt to exit MySQL.
      • If a root password is set for MySQL, enter /usr/local/mysql/bin/mysqladmin -uroot -p"current password" password "" at the Terminal prompt, where current password is the current password. If the current root password is unknown, please contact your system administrator.

  • At various times during installation or operation of Müse, you may be prompted by security software (e.g., firewall and antivirus software) to allow operation to continue.
Prior to Installation
  • Ensure that the system clock is set correctly.
Mac Full Installation Procedure
  1. If MySQL is already installed on the computer, ensure that there is no root password set (see the Important Information section for instructions).
  2. Navigate to the location where the downloaded MySQL version 5.1.46 installer file, mysql-5.1.46-osx10.5-x86.dmg, is saved (see the Prior to Installation section for download instructions).
  3. Double-click the mysql-5.1.46-osx10.5-x86.dmg file. A Finder window opens.
  4. Control-click mysql-5.1.46-osx10.5-x86.pkg in the Finder window and choose Open. A dialog may appear indicating mysql-5.1.46-osx10.5-x86.pkg is from an unidentified developer; if so, click Open. The MySQL installer launches.
  5. Follow the on-screen prompts until the MySQL software is finished installing. During the MySQL installation process, if informed that a newer version is already installed, please contact CAE Healthcare Customer Service.
  6. Control-click MySQL.prefPane in the Finder window, then choose Open. A dialog may appear indicating MySQL.prefPane is from an unidentified developer; if so, click Open. The System Preferences window appears.
  7. If a window appears stating that the preference pane is already installed, click Cancel. Otherwise, select Install for this user only when prompted.
  8. If a message appears saying the System Preferences must quit and reopen, click OK. The MySQL window appears.
  9. In the MySQL window, ensure MySQL is running. If MySQL is not running, click the Start MySQL Server button. System Preferences will ask for a user name and password. Enter the user name and password of an Administrator user for the machine.
  10. Close the MySQL window.
  11. Close the System Preferences window.
  12. Navigate to the Müse disk image file. It will have a filename like muse-mac-XXX-SCE-Y.Y.Y.Y.dmg, e.g. muse-mac-ATH-SCE-2.8.293.0.dmg. Double-click it. A Finder window will open.
  13. Locate the Müse installer package in the Finder window. It will have a name like muse-mac-XXXX-SCE.pkg, e.g. muse-mac-ATH-SCE.pkg. Control-click on it, then choose Open. A dialog may appear indicating muse-mac-XXXX-SCE.pkg is from an unidentified developer; if so, click Open. The Müse installer will launch.
  14. Follow the on-screen prompts to complete the Müse installation. After a few minutes, a message is displayed saying the software was successfully installed. Installation may take up to 10 minutes.
  15. When prompted, select Restart to restart the computer.
  16. Müse Viewer is necessary in order to view the Müse user interface. Please visit https://caehealthcare.com/muse-viewer/ to download and install Müse Viewer. 

IMPORTANT: The Müse software requires activation. The software can be used for 90 days without activation. At the end of the 90 days, the software must be activated for continued use. The software may be activated at any time after installation. For instructions on activating the software, see Activating and Deactivating Müse in the Documentation folder included with the downloaded Müse installer file.


Mac Update

Important Information
  • Be sure to install the correct Müse updater for your operating system.
  • Only the Müse updater for the specific simulator type already installed can be used.
  • At various times during installation or operation of Müse, you may be prompted by security software (e.g., firewall and antivirus software) to allow operation to continue.
Prior to Updating
Mac Update Procedure
  1. From the Apple menu, select System Preferences. The System Preferences window appears.
  2. Select MySQL to ensure MySQL is running. If MySQL is not running, click the Start MySQL Server button. System Preferences will ask for a user name and password. Enter the user name and password of an Administrator user for the machine.
  3. Close the System Preferences window.
  4. Navigate to the Müse disk image file. It will have a filename like muse-mac-XXX-SCE-upgrade-Y.Y.Y.Y.dmg, e.g. muse-mac-ATH-SCE-upgrade-2.8.293.0.dmg. Double-click on it. A Finder window will open.
  5. Locate the Müse installer package in the Finder window. It will have a name like muse-mac-XXXX-SCE-upgrade.pkg, e.g. muse-mac-ATH-SCE-upgrade.pkg. Control-click on it, then choose Open. A dialog may appear indicating muse-mac-XXXX-SCE-upgrade.pkg is from an unidentified developer; if so, click Open. The Müse installer will launch.
  6. Follow the on-screen prompts to complete the Müse installation. After a few minutes, a message is displayed saying the software was successfully installed. Installation may take up to 10 minutes.
  7. When prompted, select Restart to restart the computer.
  8. Müse Viewer is necessary in order to view the Müse user interface. Please visit https://caehealthcare.com/muse-viewer/ to download and install Müse Viewer. 

Windows Full Install

Important Information
  • If Müse is already installed on the computer, performing this Müse installation removes all user-created content and all installed learning modules.
  • Only the Müse installer for your specific simulator type and operating system should be used.
  • If there is a local web server on the computer, this installation process replaces the index page with the Müse Start screen.
    • To check for an existing local web server prior to installing Müse, open a web browser and go to http://localhost/.
  • Müse for Windows installs MySQL version 5.1.46.
    • If MySQL is already installed, it must be uninstalled prior to installing Müse. To check if MySQL is installed: Start > type add or r > click Add or remove programs > review the list of installed software. If MySQL is listed, confirm that it is not required by another application, then select it and choose Uninstall.
  • Müse for Windows installs PHP version 5.2.14.
    • If PHP is already installed, it must be uninstalled prior to installing Müse. To check if PHP is installed: Start > type add or r > click Add or remove programs > review the list of installed software. If PHP is listed, confirm that it is not required for another application, then select it and choose Uninstall.
  • Müse for Windows must be uninstalled via Add or remove programs before Müse for another simulator type can be installed.
  • Müse for Windows must be uninstalled before it can be reinstalled.
  • At various times during installation or operation of Müse, you may be prompted by security software (e.g., firewall and antivirus software) to allow operation to continue.
Prior to Installation
  • Ensure that the system clock is set correctly.
Windows Full Installation Procedure
  1. Ensure MySQL and PHP are NOT installed on the computer (see the Important Information section for instructions).
  2. Navigate to the location where the Müse application (*.exe) file is saved.
  3. Double-click the Müse file. The Müse installer launches.
  4. Follow the on-screen prompts.
  5. Muse will update, then a Finish window will appear. Click Finish.
  6. Click Restart to restart the computer
  7. Müse Viewer is necessary in order to view the Müse user interface. Please visit https://caehealthcare.com/muse-viewer/ to download and install Müse Viewer. 

IMPORTANT: The Müse software requires activation. The software can be used for 90 days without activation. At the end of the 90 days, the software must be activated for continued use. The software may be activated at any time after installation. For instructions on activating the software, see Activating and Deactivating Müse in the Documentation folder included with the downloaded Müse installer file.


Windows Update

Important Information
  • Be sure to install the correct Müse updater for your operating system.
  • Only the Müse updater for the specific simulator type already installed can be used.
  • At various times during installation or operation of Müse, you may be prompted by security software (e.g., firewall and antivirus software) to allow operation to continue.
Prior to Updating
  • Ensure that the system clock is set correctly.
Windows Update Procedure
  1. Navigate to the location where the Müse application (*.exe) file is saved.
  2. Double-click the Müse file. The Müse installer launches.
  3. Follow the on-screen prompts.
  4. Muse will update, then a Finish window will appear. Click Finish.
  5. Click Restart to restart the computer.
  6. Müse Viewer is necessary in order to view the Müse user interface. Please visit https://caehealthcare.com/muse-viewer/ to download and install Müse Viewer. 
Customer Service

Customer Service Headquarters - United States 
Monday - Friday from 8:00 a.m. to 8:00 p.m. ET
Phone 1-866-462-7920
Email: srqcustomerservice@cae.com

Customer Service - Canada
Monday - Friday from 8:00 a.m. to 8:00 p.m. ET
Phone 1-877-223-6273
Email: can.service@cae.com

Customer Service - Europe, Middle East, and Africa
Monday - Friday from 8:00 a.m. to 5:00 p.m. CET
Phone +49 (0) 6131 4950354
Email: international.service@cae.com

Customer Service - United Kingdom and Ireland
Monday - Friday from 9:00 a.m. to 5:00 p.m. GMT
Phone +44 (0)800-917-1851
Email: uk.service@cae.com

Customer Service - Latin America
Monday - Friday from 9:00 a.m. to 5:00 p.m. BRT/BRST
Phone +55 11 5069-1510
Email: la.service@cae.com

Customer Service - Asia Pacific
Monday - Friday from 8:00 a.m. to 5:00 p.m. CET
Phone +49 (0) 6131 4950354
Email: ap.service@cae.com

Customer Service - LearningSpace
Monday - Friday: N. America: 8:00 a.m. to 8:00 p.m. EST | International: 7:00 a.m. to 4:00 p.m. GMT
Phone US 1-866-462-7920 Ext 3 | UK +44 (0) 800-91701851 | EMEA +49-6131-4950354
Email: avs-support@cae.com
Chat Support: https://help.caelearningspace.com

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